7/28/2023 0 Comments Slack status check![]() Bots that monitor all message traffic in a specific Slack channel or direct message thread (less common due to how inefficient it is to scan all messages in high-volume Slack channels).Bots that respond to direct mentions and interactions - for example, Hubot is an implementation of such a bot used by hundreds of teams.Editing messages that have already been sent - for example, if information has been updated.Slash commands - simple chatbot functionality via commands in Slack DMs or channels.It’s also possible, and in some cases easier, to send messages using an incoming webhook.īeyond sending messages, other functionality that you can implement with Slack’s API includes: The main way to send a message is the POST chat.postMessage endpoint, but it’s also possible to use other endpoints with slightly different functionality: the chat.postEphemeral endpoint, for example, sends messages that are only visible temporarily and for a specific user (helpful for things like error messages). Compose the message using one of Slack’s message types (or blocks).Request the correct permissions from the user.The steps required to send a message are: Messages are the core of Slack’s functionality, but we cover other actions that your app might need to take in Slack below.įor sending messages, the Sending Messages guide in the Slack API documentation is a helpful starting point. The functionality made available through the API is extensive, and there are complex parts to it, but most Slack integrations for SaaS will likely only need to send messages. Technical aspects of a Slack integrationįrom a technical perspective, Slack offers a fairly conventional HTTP REST API, which will be straightforward to understand for developers who deal with web systems. In this post, we offer details for developers who are planning to build a Slack integration for their product. Many organizations don’t quite know what to expect when building an integration for sending messages from their SaaS product to a Slack channel or a direct message. Here’s another example of a Slack integration from Salesforce: Here’s an example of a Slack message coming from GitHub’s Slack integration: The resulting integration will allow your application to send Slack messages with helpful information to a Slack channel or a direct message thread. To be able to send messages in Slack, a software system must integrate with Slack’s API. Slack is less suited for notifications outside of a work context or out of working hours. Because the users are already in work mode, Slack notifications are suitable for anything from collaboration on documents and spreadsheets to workflows like approval requests or data access permissions. In our experience, Slack notifications are a great way to reach business users (as Slack is mostly used in a business context) with time-sensitive alerts or action items while they’re at work. Slack’s ubiquity in modern companies makes it one of the first notification integrations a SaaS company might want to build, possibly after email and mobile push notifications. For many organizations, Slack is the software of choice for business communication.
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